Last Updated: July 2026
At SIASE we are committed to technical quality. If you present any issue or inconformity with our services or subscription systems (such as ADLINUX Pro), it will not trigger an automatic refund. First, a detailed investigation will be launched alongside our technical support team to audit the server, code, or affected infrastructure, aiming to resolve the incident as soon as possible.
Once the detailed diagnosis of the problem is concluded by SIASE support, and after evaluating the technical details of the case, both parties will come to an agreement regarding the resolution. SIASE will fairly determine if the technical failure warrants a partial or full refund of the last transaction processed via PayPal.
To process a technical issue report and open an investigation file, please send your case details along with your PayPal transaction ID to sales@siase.com.mx. If, following mediation, a refund is approved, the funds will appear in your original PayPal account within approximately 3 to 5 business bank days.